Deputy Area Manager – Debt Management Services – DCC

Job description

• • Job Purpose
  • This position is open with Bajaj Finance ltd.
  • Duties and Responsibilities
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  • Meeting the Target on Cost of Collections.
  • Ensuring meeting PI Targets within cost limit specified.
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  • Ensuring legal guidelines are complied for entire collection structure in letter and sprits.
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  • Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
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  • Ensure adherence to the Code of Conduct.
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  • Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
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  • Keeping the write off per cent within risk pricing.
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  • Control portfolio in terms of bucket flows.
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  • Handle customer issues escalations.
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  • Feed back on credit policy based on market conditions.
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  • Approve waivers on PI as per delegation matrix.
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  • Ensuring documented feedback and action taken on all cases in soft buckets.
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  • Ensuring adequate.
  • Feet on Street.
  • availability area-wise / bucket-wise / segment-wise.
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  • Manage and put support mechanism for legal / police issues.
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  • Ensuring audit queries are complied with, ensuring corrective and preventive action.
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  • Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.
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  • Recruitment of collection officers / area managers.
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  • Constant evaluation of collection officers/area managers
  • Required Qualifications and Experience
  • Demonstrated success & achievement orientation.
  • Excellent communication skills.
  • Negotiation Skills
  • Strong bias for action & driving results in a high performance environment.
  • Demonstrated ability to lead from the front.
  • Excellent relationship skills.
  • Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.
  • Exceptionally high motivational levels and needs to be a self starter.
  • Working knowledge of computers.