Cluster Manager – Debt Management Services – Consumer

Job description

• • Job Purpose
  • Duties and Responsibilities
  • To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned.
  • Meeting the Target on Cost of Collections.
  • Ensuring meeting PI Targets within cost limit specified.
  • Ensuring legal guidelines are complied for entire collection structure in letter and sprits.
  • Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
  • Ensure adherence to the Code of Conduct.
  • Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
  • Keeping the write off per cent within risk pricing.
  • Control GCL portfolio in terms of bucket flows.
  • Handle customer issues escalations.
  • Feed back on credit policy based on market conditions.
  • Approve waivers on PI as per delegation matrix.
  • Ensuring documented feedback and action taken on all cases in soft buckets.
  • Ensuring adequate
  • Feet on Street
  • availability area-wise / bucket-wise / segment-wise.
  • Manage and put support mechanism for legal / police issues.
  • Ensuring audit queries are complied with, ensuring corrective and preventive action.
  • Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.
  • Recruitment of collection officers / area managers.
  • Constant evaluation of collection officers/area managers.
  • Required Qualifications and Experience
  • People Management skills.
  • Demonstrated success & achievement orientation.
  • Excellent communication skills.
  • Negotiation Skills
  • Strong bias for action & driving results in a high performance environment.
  • Demonstrated ability to lead from the front.
  • Excellent relationship skills.
  • Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.
  • Exceptionally high motivational levels and needs to be a self- starter.
  • Working knowledge of computers.